Public Service Commission
Lincoln, September 3, 2023- The Nebraska Public Service Commission has been notified by Windstream that 911 service disrupted by an incident at a Windstream Data Center in Lincoln has been restored.
The outage affected some 911 centers in Southeast Nebraska who through their local/regionalnetwork have contracted with Windstream to provide service.
“The Commission works closely with the local 911 centers,” said Director David Sankey, State911 Department. “Any investigation will look into what led to this disruption in 911 service andwill focus on available backup systems and identifying solutions moving forward to mitigatefuture issues.”
Saturday night (9/2), the Commission indicated 911 centers in a number of counties in SoutheastNebraska may have been impacted by the disruption in service.
Information provided by Windstream indicates that around 6:30 p.m. Saturday, they madenotification of a disruption in service due to a fire at their Lincoln facility. According toWindstream 911 service in four counties, Adams, Gage, Otoe, and Saunders County was down.Other counties in the Southeast region may have experienced some disruptions in service due tothe incident. Windstream technicians worked through the night and restored service to thoseimpacted early Sunday morning.
Questions regarding the outage should be directed to Windstream at 501-580-4759